Privacy Policy

At A Sharper Edge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our leather care services.

Information We Collect

Personal Information

We may collect the following types of personal information when you:

• Request a quote or consultation for our services
• Schedule an appointment for leather cleaning or repair
• Contact us via phone, email, or our website contact form
• Subscribe to our newsletter or updates
• Leave a review or provide feedback about our services

Types of Information Collected

The personal information we may collect includes:

• Name and contact information (phone, email, address)
• Service preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication history with our team
• Website usage data and analytics

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide leather cleaning, restoration, and repair services you request
• Communication: To respond to your inquiries, schedule appointments, and provide service updates
• Quality Improvement: To improve our services and customer experience
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send you promotional offers and updates (only with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, website hosting, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission protocols
• Regular security assessments and updates
• Access controls and employee training
• Encrypted payment processing through certified providers

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (receive a copy of your data in a structured format)

To exercise these rights, please contact us at rowenhaley@sharpleatherco.com or call (918) 456-2626.

Cookies and Website Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Last Updated: November 6, 2024