Refund Policy

At A Sharper Edge, we stand behind the quality of our leather care services. This Refund Policy outlines our commitment to customer satisfaction and the procedures for requesting refunds when needed.

Our Satisfaction Guarantee

We are committed to providing exceptional leather care services and ensuring our customers are completely satisfied with our work. We understand that leather restoration and repair is a specialized service, and we work diligently to meet your expectations.

Refund Eligibility

Refunds may be available in the following circumstances:

• Service Not Completed: If we are unable to complete the agreed-upon service due to unforeseen circumstances
• Quality Concerns: If you are not satisfied with the quality of work and we cannot resolve the issue through re-service
• Service Misrepresentation: If the service delivered does not match what was described or quoted
• Cancellation Before Work Begins: If you cancel your service before we commence any work on your items

Refund Timeframes

Refund requests must be made within specific timeframes:

• Quality Concerns: Must be reported within 48 hours of service completion
• Service Cancellation: Deposits are refundable if cancellation occurs before work begins
• Final Service Refunds: Must be requested within 7 days of service completion

Refund Process

To request a refund, please follow these steps:

1. Contact Us Immediately: Call (918) 456-2626 or email rowenhaley@sharpleatherco.com
2. Provide Details: Explain the reason for your refund request with specific details
3. Allow Investigation: We will investigate your concern and work to resolve it
4. Documentation: Provide any relevant documentation or photos that support your request
5. Decision Notification: We will notify you of our decision within 3-5 business days

Re-Service Before Refund

Before processing a refund, we will offer to re-service your item at no additional charge if:

• The quality does not meet your expectations
• There are specific areas that need additional attention
• You are dissatisfied with particular aspects of the service

If re-service does not resolve your concerns, we will then consider a partial or full refund based on the specific circumstances.

Refund Amounts

Refund amounts will vary based on the specific situation:

• Full Refund: Granted when service cannot be completed or was significantly misrepresented
• Partial Refund: May be offered when only certain aspects of the service are unsatisfactory
• Deposit Refunds: 100% refundable if cancelled before work begins

Refund Method and Timeline

Once a refund is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be issued using the same payment method used for the original transaction
• Cash payments will be refunded via check or cash, depending on customer preference
• Credit card refunds will be credited back to the original card

Non-Refundable Situations

Refunds are generally not available in these situations:

• After 7 days from service completion (unless special arrangements were made)
• For leather items that were not properly disclosed as damaged during initial consultation
• When damage is due to normal wear and tear after service completion
• For services that met the agreed-upon specifications but customer expectations were not met
• When customer failed to follow post-service care instructions provided

Service Limitations Disclosure

Certain limitations are inherent in leather care services and do not qualify for refunds:

• Color variations due to leather aging and previous treatments
• Stains or damage that were not disclosed during initial assessment
• Results that may differ from original condition due to extent of wear or damage
• Items with pre-existing damage that was not visible during consultation

Deposit Policies

For large restoration projects requiring deposits:

• Deposits are 50% of the total estimated service cost
• Deposits are fully refundable if service is cancelled before work begins
• Deposits are non-refundable if service is cancelled after work has commenced
• Final payment is due upon completion of service

Communication and Documentation

To ensure fair handling of all refund requests:

• All communication regarding refunds should be documented in writing
• Photo documentation may be required for quality-related refund requests
• We maintain records of all service transactions and communications
• Customer feedback is valued and used to improve our services

Alternative Resolutions

Before processing refunds, we may offer alternative solutions:

• Additional re-service at no charge
• Credit toward future services
• Partial refunds in specific circumstances
• Discounted future services as a goodwill gesture

Contact Information for Refund Requests

For all refund-related inquiries, please contact us using the information below. We respond to all refund requests promptly and fairly.

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. We will notify customers of any material changes and the updated policy will be effective immediately upon posting.

Last Updated: November 6, 2024